Shipping + Handling
By completing a purchase with Lunadelmar, you are agreeing to our shipping and delivery policy.
ORDER FULFILLMENT
Most orders are processed within 1-7 business days of receipt. This does not include weekends and holidays. However, please understand that there may be slight delays, depending on the volume of orders received at a given time. We appreciate your understanding.
SHIPPING
You may track your order at any time using the tracking number we provide to you after your order has been processed and shipped.
*Please note that for all orders above $100.00, a signature will be required upon delivery.
*Please note for all international orders, signature will be required upon delivery.
DELIVERY DELAYS
While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit.
If there is a substantial delay in the delivery of your order, we suggest contacting your mail carrier with your tracking number to expedite the shipping process. Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. Please contact the mail carrier for any delivery concerns you may have.
DAMAGED ORDERS
Claims for damaged items must be filed within 2 days of delivery. Please inspect your items immediately upon delivery. Claims must be reported to hello@lunadelmar.co, with images and videos of the damaged products. Claims received after 2 days of delivery will not be processed.
Please keep all packaging materials, including the box and inside contents; we may need these to process a claim with the carrier. Approved claims receive store credit for the item price. No return shipment necessary, and no refunds or replacements are issued for damaged item claims. Packaging materials must be kept or we will be unable to process a damage claim with the carrier.
HOLIDAY SHIPPING
The holiday buying season causes a spike in shipments, which can overwhelm carriers and delay packages. At Lunadelmar, we make every effort to process and ship your purchase swiftly, however, we cannot be held responsible for delays in transit during the holiday season. Please shop early to ensure your items are delivered on time.
MISSING / LOST PACKAGE
Please note that we are not responsible for any lost items.
We understand that sometimes things can get lost along the way.
Lunadelmar insures all packages we ship, but once a package leaves our hands, it's in the carrier's custody. We're not responsible for packages lost or delayed in transit, though we're always happy to help you navigate the process. Reported claims are reviewed case-by-case, and we cannot guarantee a replacement or refund in any circumstance.
First, double-check the shipping address on your order confirmation. If it was entered incorrectly, please contact the carrier and see if you can have it rerouted to the correct address.
If your address is correct but your package was marked as delivered and you can't find it, please wait 72 hours before contacting us. Carriers sometimes mark packages as delivered a bit early, and most turn up within a few days. It's also worth checking with neighbors or nearby mailboxes and porches in case it was left in a different spot.
Still haven't found it? Contact us at hello@lunadelmar.com and we'll walk you through next steps.
Please report a missing or lost package within 5 days of the expected delivery date. Since we insure our shipments, we can typically assist directly within this window. If a package is reported missing more than 5 days after the expected delivery date, you'll need to file a claim directly with the carrier.
Please note that we are not responsible for any stolen items.
If your package was stolen, please file a mail theft claim with the mail carrier, as well as a complaint with your local police station.
FAILED DELIVERY
If your order is returned to us due to a failed delivery attempt, we'll issue store credit for the item price once we receive it back. Original shipping costs are non-refundable, regardless of the reason for the failed delivery. If the failed delivery was due to an error on your part (such as an incorrect address), you're welcome to have the order reshipped to the correct address for an additional shipping cost.
INCORRECT ADDRESS
As it is the buyer’s responsibility to provide the correct address when placing an order, it is also our responsibility to ship to the address provided to us. Please make sure to input the correct shipping address when placing your order.
Even if you notify us about the incorrect address before your order has been fulfilled, please understand it is difficult to guarantee we will be able to modify your order in time.
Unfortunately, if a package is delivered to the wrong address due to a mistake on your end, we will not be able to offer you a refund or replacement. If you have access to the location or are able to contact the current resident, we suggest reaching out to them in regards to your package. You can also try submitting a missing mail request to with the carrier and see if you can have it returned to you.
ORDER CANCELLATION
We'll do our best to accommodate cancellations within 24 hours of an order being placed, but can't guarantee it once an order enters fulfillment.
To request a cancellation, email hello@lunadelmar.co with your order number and reason for cancelling. If your order has already shipped by the time we receive your request, it can no longer be cancelled, but you're welcome to return it once received, following our Return & Exchange Policy.
INTERNATIONAL CUSTOMERS
At this moment, we are offering shipping to Canada, Mexico, UK and Australia customers only. We have plans to expand to more countries in the future.
Please review the shipping policy above for shipping + handling details.
*Please note for all international orders, signature will be required upon delivery.